What card types are available on site?
Digicel & Flow (which includes BFree & Homephone)
What is the lowest denomination that can be purchased on site?
500 Digicel / Flow
Can phone cards be purchased without the use of a card (Visa / Master)?
Currently only Visa & Master cards are accepted.
Does using this platform to purchase phone credit qualify you for promos held by network (Digicel / Flow) providers?
Yes, phone credit purchased on site qualifies buyer to partake in network promos.
Can a transaction be cancelled after a successful sale?
All transactions are final after sale & cannot be cancelled.
What should I do after entering information in required fields but top up was not processed?
Kindly ensure the “Terms & Conditions” option is selected before proceeding.
What should I do if transaction was processed successful but customer did not receive top up?
Kindly check to ensure that correct number was entered. Also, have customer check mobile balance; confirmation texts may be delayed due to network problems.
How soon are top ups applied after transactions are processed?
Top ups are completed within 10-15 seconds.
Is there a way to transfer credit sent accidentally to a correct number?
System does not have an option to transfer credit from incorrect account, however, you may contact network provider (Digicel / Flow) for further assistance.
Can phone credit be purchased internationally for customer living in Jamaica?
Yes, top ups can be made internationally for customer in Jamaica.